Dear SoftOrbits users!

Lately we’ve been receiving comments on Giveawayoftheday, stating that we tend to deactivate our old programs on purpose and try to force our users to buy a license, that being a part of our marketing strategy and so on. We’ve also read a lot that the developer doesn’t care about the users’ complaints.

We wanted to say that our company has never tried to deactivate the programs on purpose in order to make people buy licenses. We’ve had problems with activation before, but this was because of an internal security error and we fixed the problem about a year ago. The inability to activate the programs was never a part of our marketing strategy. Besides, maybe you’ve noticed, our programs can be activated for several more days after the official activation period on Giveawayoftheday ends. We also want to assure you that we read all comments and try to fix all problems with our programs as soon as possible. That’s why we want to thank you for your valuable feedback.

There are also some technical features that we’d like to explain. Each developer makes program activation different. Our programs write the activation key to the system registry. So, if you’re using any third-party software that cleans your registry, the program might not find your key and stay unregistered. Plus, the key can be deleted because of many other reasons, such as an operating system glitch, for example. We have no control over those circumstances so the program may stay unregistered.

One more common problem is that the program may not be able to connect to the activation server. If this is our fault, we’ll fix this immediately. You need Internet connection to activate the program and sometimes your antivirus or firewall may block the program’s access to the Internet. So if you’re having such problem, it’s 99% true that the problem is on your computer.
Also you may check that your system date is valid because that may also prevent activation.

Please note, that if you reinstall the program or install a major or a minor update, the program won’t be registered. According to Giveawayoftheday rules, the registration is valid for the current program version only.

Hopefully our explanation has clarified the situation for you and now you know more about our programs and how they work. We hope you’ll continue using our products for getting your tasks done.

Best regards,
SoftOrbits Team

SoftOrbits  –  6 years ago  –  Vond je deze reactie nuttig? ja | nee (+63)

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SoftOrbits, the main problem wasn't to activate products using the server, the problem was that every new promotion killed the earlier and nobody could keep more than 1 SoftOrbits product genuinely activated when installing and activating a new one. It took you years to actually figure out and change how the activation can be stored simultaneously for multiple products on the same PC being offered in promotions here or elsewhere. Probably it simply converted into that assumption that nobody from your company cares because nothing changed for such a long time and people became tired and upset, which is completely understandable, imo.

SoftOrbits, the main problem wasn't to activate products using the server, the problem was that every new promotion killed the earlier and nobody could keep more than 1 SoftOrbits product genuinely activated when installing and activating a new one. It took you years to actually figure out and change how the activation can be stored simultaneously for multiple products on the same PC being offered in promotions here or elsewhere. Probably it simply converted into that assumption that nobody from your company cares because nothing changed for such a long time and people became tired and upset, which is completely understandable, imo.
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kui_  –  6 years ago  –  Vond je deze reactie nuttig? ja | nee (+34)

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SoftOrbits,

Hi, wow, that's grand SoftOrbits!:) So glad You came up with this long awaited explanation and assurances there is no 'foul play' on Your part when it comes to undoing life Licenses of Your Giveaways here and 'turning Softwares back to Trials' after a while. Jolly well, but if a long list of other Vendors on GOTD (with exception of very few) didn't have the same problem - hard to point out and blame users for 'problems being on their computers', as You describe above??
Just for a sake of simple observation.., but if You fixed 'your ways' (whatever they might be) once and for all - that spells GOOD NEWS!!:) Greetings.

SoftOrbits, Hi, wow, that's grand SoftOrbits!:) So glad You came up with this long awaited explanation and assurances there is no 'foul play' on Your part when it comes to undoing life Licenses of Your Giveaways here and 'turning Softwares back to Trials' after a while. Jolly well, but if a long list of other Vendors on GOTD (with exception of very few) didn't have the same problem - hard to point out and blame users for 'problems being on their computers', as You describe above?? Just for a sake of simple observation.., but if You fixed 'your ways' (whatever they might be) once and for all - that spells GOOD NEWS!!:) Greetings.
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fran  –  6 years ago  –  Vond je deze reactie nuttig? ja | nee (+31)

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SoftOrbits, You never explained why you are entering hundreds of entries in the windows registries, when only one is actually needed and why only your registries keys get removed but not the others?
I always install software with trace and after installation of your software I can see entries in all registries hives, is there a reason for it?

SoftOrbits, You never explained why you are entering hundreds of entries in the windows registries, when only one is actually needed and why only your registries keys get removed but not the others? I always install software with trace and after installation of your software I can see entries in all registries hives, is there a reason for it?
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Marie  –  6 years ago  –  Vond je deze reactie nuttig? ja | nee (+15)

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